Privacy Policy

1. Introduction

Better Gov LLC ("Company," "we," "us," or "our") operates the Fed Up Citizen platform and related services (the "Services"). This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our Services.

By using the Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

2. Information We Collect

Information You Provide:

• Account Information: Email address, username, and password when you create an account
• Report Content: Text descriptions, photographs, and other media you submit as part of civic reports
• Location Data: Precise geolocation coordinates when you submit a report (with your permission)
• Communications: Messages you send to us or through the Services

Information Collected Automatically:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: Pages viewed, features used, time spent on the Services, and navigation patterns
• Log Data: IP address, browser type, referring/exit pages, and timestamps
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance functionality and analyze usage

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Services
• Process and route civic reports to appropriate government entities
• Send notifications about report status and updates
• Respond to your inquiries and provide support
• Analyze usage patterns to improve user experience
• Generate aggregated, anonymized data for civic analytics and research
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

4. How We Share Your Information

With Government Entities: We share report content, including location data and photographs, with relevant government entities (municipalities, state agencies, public works departments) to facilitate resolution of reported issues. This is the primary purpose of the Services.

Aggregated and Anonymized Data: We may share aggregated or de-identified data that cannot reasonably identify you with third parties for analytics, research, civic planning, and public interest purposes.

Service Providers: We share information with third-party vendors who assist in operating the Services (hosting, analytics, notifications), subject to confidentiality obligations.

Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, safety, or property.

Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

No Sale of Personal Data: We do not sell your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your information for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy. Specifically:

• Account Data: Retained while your account is active and for up to 3 years after deletion
• Report Data: Retained indefinitely for civic record-keeping and historical analysis, though personal identifiers may be removed after 5 years
• Usage Data: Retained for up to 2 years

We may retain information longer if required by law or for legitimate business purposes.

6. Your Rights and Choices

Access and Correction: You may access and update your account information through the Services.

Deletion: You may request deletion of your account and associated personal information. Note that reports you have submitted may be retained in anonymized form for civic records.

Location Data: You may disable location services on your device, though this will limit certain features of the Services.

Communications: You may opt out of non-essential communications through your account settings or by following unsubscribe instructions.

Cookies: Most browsers allow you to manage cookie preferences. Disabling cookies may affect functionality.

To exercise these rights, contact us using the information in Section 11.

7. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Access controls and authentication requirements
• Regular security assessments

No system is completely secure. We cannot guarantee absolute security of your information.

8. Children's Privacy

The Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of information collected, used, and shared
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us using the information in Section 11.

10. International Users

The Services are operated from the United States. If you access the Services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective upon posting. We will notify you of material changes through the Services or by email. Your continued use after changes constitutes acceptance.

12. Contact

For privacy-related inquiries or to exercise your rights, contact us at:

Better Gov LLC
Vermont, United States
privacy@fedupcitizen.com

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